Refund Policy

Beta draft — November 6, 2026. Ebonex is in beta; we will update this policy as the service grows.

Unused prepaid credit

If you top up credit or buy extra hours and do not use it, you can ask for a refund of the unused part. We refund it to the card or wallet you paid with, through our payment provider (Kashier).

What is not refunded

• Credit or hours already used by jobs or AI requests you ran.
• The part of a plan period that has already passed.
• Free trial, promotional or institution credit.

If something went wrong

If a job failed because of Ebonex, or you were charged twice, tell us and we will return the credit or the payment.

How to ask

Write to support@ebonex.co.uk from the email of your account within 30 days of the payment. We answer within 5 working days; the bank or wallet may take up to 14 days more to show the refund.

This policy is governed by the laws of the Arab Republic of Egypt. See also our Terms of Service and Privacy Policy.