Privacy Policy

Beta draft — November 6, 2026. Ebonex is in beta; we will update this policy as the service grows and tell you before changes take effect.

Your research stays in your own workspace

Your research files, results, chats and library live in a workspace that belongs to your account alone, with storage no other account can reach. Nothing leaves it — to a GPU provider, a search service or anywhere else — without your approval for that action, and your data is never used to train models.

What our cloud keeps

• Your account: name, email, sign-in provider (Google or email) and role.
• Optional university, department, specialty and organization code you choose to give us. Administrators can see these to review institution programs.
• Your plan, credit, payments and usage (for example tokens and GPU hours), and the devices and sessions signed in to your account.
• Security records such as sign-in times and administrator actions, used to protect your account and the service.

AI providers process your prompts

When you use a managed AI model, the prompt and any files you attach to it pass through Ebonex Cloud to the AI provider that serves that model (for example OpenRouter, DeepSeek or Google) so it can answer. We use them only to deliver the answer and count usage; we do not keep the text of your prompts or answers. The provider processes them under its own privacy terms.

Cloud workspace and GPU jobs

When you choose to run a job in the cloud, only the files that job needs are sent, and they are deleted when the job ends unless you ask to keep them.

Payments

Payments are handled by our payment provider (Kashier). We never see or store your full card number.

We do not sell your data

We do not sell or rent your personal data, and we do not use your research or prompts to train AI models. We share data only with the service providers needed to run Ebonex (hosting, email, payments and AI providers) or when the law requires it.

Your choices

You can ask us to export or delete your account and its cloud data by writing to support@ebonex.co.uk. Data on your own device is yours to keep or delete.

Law and contact

This policy is governed by the laws of the Arab Republic of Egypt, including the Personal Data Protection Law (Law No. 151 of 2020). Questions: support@ebonex.co.uk.

See also our Terms of Service and Refund Policy.